Refund and Returns Policy
Last updated: 01/01/2024
Overview
At X Sharpe, we aim to ensure a clear understanding of our refund and returns policy for digital products and services. Our policy lasts 30 days from the date of purchase for eligible digital items. If more than 30 days have passed since your purchase, we regret that we cannot offer you a refund.
1. Eligible Digital Products
- To be eligible for a refund, you must request it within 30 days of purchase.
- Non-Returnable Items: Downloadable digital products are generally non-returnable. However, if you face a technical issue preventing you from accessing the product, please contact our team for assistance.
2. Non-Refundable Services (Exams)
- Once you start any exam or similar interactive service offered by X Sharpe, the payment is non-refundable. We consider the service fully rendered from the moment you begin your exam, as it involves immediate access to proprietary content and evaluation resources.
3. Partial Refunds
- Partial refunds may be granted under exceptional circumstances if there is a verifiable issue preventing you from accessing or using our digital content.
- Any item or service not in its original condition, or with missing components, may only qualify for a partial refund if the issue is not due to your error.
4. Refund Process
- Request Evaluation
- Please contact us at [email protected] within 30 days of your purchase to request a refund evaluation. Provide your order number and a clear explanation of why you are seeking a refund.
- Approval or Rejection
- Once we review your request, we will notify you via email regarding approval or rejection of your refund.
- Processing
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
5. Late or Missing Refunds
- If you do not see your refund after being notified of its approval, please follow these steps:
- Check your bank or payment account again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank, as processing times can vary.
- If you have completed all the above steps and still have not received your refund, please contact us at [email protected].
6. Sale Items
- Only regular-priced digital products are eligible for refunds.
- Sale items or discounted items are non-refundable.
7. Need Help?
For questions or concerns regarding this policy, please contact us at:
Email: [email protected]
We value your trust and will make every effort to ensure a fair resolution to any issues related to your purchases at X sHarpe.